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    FAQ's

    Please do not use the back or forward buttons on your browser. Instead please use any provided 'back' option within the website form(s). If there is no 'back' option available please use the 'cancel' option.

    I am an active / pensioner / deferred scheme member, where can I find information about my individual pension(s)?

    For information about a particular pension record please register using the login link at the top of the page or, if you have already registered, please log in with your existing account to use the pension's portal.


    I am a Scheme employer, where can I find information about an employee's pension?

    Employers should contact our Service Development team to request an account to use this service if not already registered.


    I have forgotten my password, can I reset it?

    Yes, a 'forgotten password' option is available from the login screen. You will be asked for your web login and email address, and the answer to the security question which you created when registering with this site.


    I have forgotten my web login/username, can I request a new one?

    Your username was provided in your initial activation email or letter, and will be your email address. Please use the 'report a problem' option on the login screen if you would like us to assist you.


    My activation code isn't working.

    Please use the 'report a problem' option on the login screen if you would like us to assist you.